Refund policy

Return & Refund Policy

At Octopus Plus Store, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

You may request a return within 30 days of receiving your order.

To be eligible for a return:

Items must be unused, unworn, and in the same condition that you received them.

Items must be in the original packaging.

Proof of purchase or order confirmation is required.

Certain items cannot be returned, including:

Custom printed or embroidered items

Personalized products

Clearance or final sale items

To initiate a return, please contact us at:

Please include:

Order number

Item(s) you wish to return

Reason for return

Once your return request is approved, instructions for returning the item will be provided.

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery so we can resolve the issue promptly.